Pepkart has your back
As a market place of millions of individual makers, we are invested in making sure every purchase is a great experience
Issue Resolution
We're ready to help if
something goes
wrong
Contact your seller
Each shop on PepKart is independent. Refunds, exchanges and returns policies varies from seller to seller. If you have a question about a recent order, the seller is the best person to ask.
Open a Case
If you and the seller can't resolve a problem with your order, you may be eligible to open a case.
Work With PepKart
After you open a case, PepKart can act as a mediator to work with you and the seller.
Have a question ? Check out our FAQ
24/7 Support
Our team works
around the clock
Help center
Looking for some quick answers? Interested in learning more about some features on our site? The Help Centre is the place for you!
Find answers
Support Specialists
We have a team standing by to help you with any problem you may have.
Contact Us
Trust & Safety Team
Our Trust and Safety Team works continuously to ensure the safety of our marketplace and enforcement of our house rules.
Learn more about our policiesMarketplace Security
Our commitment to
your privacy and
security.
Privacy Policy
At PepKart, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.
Privacy Policy
Payments
All credit card information sent to PepKart is encrypted using Transport Layer Security technology (TLS) and tokenised with our credit card processors. PepKart stores no sensitive credit card information.
Payments
Seller Standards
PepKart has a robust list of requirements each shop must meet to remain on our platform. This ensures that troublesome shops are removed and your buying experience stays protected.
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Get the ins and outs of buying and selling on PepKart
Learn from our large and knowledgeable community
Find out more about safety and security in our marketplace